Originally Posted by Guy Betsy

I just had a stay here.

Was told at check in about my amenity but I chose points instead. I was 'upgraded' to a room with a view of Alster. Nice, but I would have preferred a much larger room.

One thing was lacking. Don't know where the water is. The complimentary ones. Couldn't find it. Found 2 empty glasses on the desk. There was no coffee/tea facility either.

When I commented to the staff at check out, all he said was sorry. No mention of either points or alternative.

When I wrote to the Front Office Manager, Ms S, she insisted that the items were there but didn't tell me where to look.. if its in the fridge, at least tell that to the guest upon check in!

She said that she would upgrade me next time I stay. I declined and asked for points instead. She wrote back and said that no, she won't give me any but she will upgrade me next stay instead.

I wrote back to say that does she think that I will stay at the hotel again after such a remark? I'm going back to the Pk Hyatt where I normally stay and should have stayed in the first place. At least the service is consistent and I get free breakkie as well.

Now why does this hotel call itself "Royal" when its anything but that?