Flight/Origin-Destination: YUL-NAS AC940
Date: Mar 26/2011
Cabin: J
Status: AC*E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, first time. Not all AC staff know that we can use it.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Please more gluten-free food
Was priority boarding offered (if applicable to your status) and efficient? Yes and Yes
If there was a delay, did the gate agent provide timely updates?
N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes and Yes
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? No, but they did for all others. They must have correctly assumed I was cold
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Meal order taken in the air. I had a special meal and the FA was aware
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) aprox 90min
How was the quality of all the meals? Merely ok. I don't understand why I don't get the same fruit salad and yogourt as everybody else. My meal was also smaller than everyone else
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Yes
Overall experience/any other comments
Especially pleasant FA which really enhances the experience.