My point is that in comparing the two hotels on consecutive nights, one has their act together, the other doesn't. One hotel is "tired" and the other isn't.
I asked for the amenity at check out. I assumed that the hotel was too full to upgrade my room (although judging from the parking lot I doubt it was), I didn't bother with the paper (it certainly looked like my room was the only one not to receive it on my floor), didn't bother reporting the mold (it was really obvious).
As a customer, it isn't my job to point out where a hotel isn't living up to its own standards or following its own procedures. I shouldn't have to "know the procedure". If they neglect their best customers, that speaks volumes, and I vote with my feet.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Sorry you were not satisfied with your stay but these are all service-related issues not property-specific issues.
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On this, I couldn't disagree more. The two go hand in hand.
[This message has been edited by skofarrell (edited 06-30-2003).]