Originally Posted by
sunrisegirl
I have no idea, that's why I suggested you write to Customer Relations to ask.
It sounds like the staff at CPH are not very customer focussed.
Novia staff at CPH (handling both lounge, gate and luggage for BA) are kind of hit and miss. Some are competent to the extent that any Danes can be competent in customer service jobs (in other words barely); some less so.