Originally Posted by
GBadger
Remember when there was a thread about DL becoming a "Premium" carrier in Asia? Well, this is the sort of thing that people were talking about when they were basically laughing at that notion.
KE, CX, SQ, MH, TG: when it comes to service recovery, all these Asian carriers will apologize and take fast action while DL, AA, UA laugh in your face and walk away. American carriers don't have the DNA to
ever be "premium" carriers in Asia.