Originally Posted by
avidflyer
Yup, sounds like a great flight and performance by KE ( I use them from LA to INC sometimes).. This is where I was coming from in the "Delta is now World Class" thread. I like them, they do a good job, no real complaints but they do not have the same attention to detail and sense of urgency that good International Airlines are renowned for. Delta does a great job most of the time but putting them in the "World Class" league tells me the person doing so has not recently traveled in a real premium product.
You're absolutely right. It's foolish to expect this type of service from any US carrier. Their networks are just too unwieldy to allow such service for every passenger. (Remember, I wasn't being treated like a DM here...)
I think the reason has more to do with size than anything else. KE is a small airline with one hub (which happens to be one of the best airports in the world - that certainly helps). With such a comparatively-uncomplicated operation, it has many more available resources to deal with pure customer service. The same is true for all the respected Asian carriers.