Originally Posted by
gawhite411
When things go right on CO, it's great. It's when things go wrong (and sometime they go really really wrong) that people get peeved with CO's inability to manage even basic levels of service recovery.
You are sorely mistaken.
CO is not bad at service recovery. CO simply does not have any sort of service recovery.
That said, I believe it is not necessary for CO to have service recovery because they focus on running such a smooth operation, that they hardly ever screw up. Not like that #1 ON TIME operation of Chicago.
