Originally Posted by
dunderhead
I told him the universal proviso of call centres...call back and speak to somebody else. Sure enough he did...and the next person he talked to at Vancouver Centre waived the fee without argument once he read the error message he received...which the previous agent AND Supervisor could have done IF they had wanted to be customer-oriented.
I fully agree that the booking fees are a little absurd if itīs impossible to make the booking on the AP or AC website.
I recently had some issues with a booking on the AC website, called the res line, got a very helpful agent who tried solving the issue and finally gave in and booked the flights on the phone without charging the telephone booking fee.
Was very impressed and actually sent in a compliment to AC about the great service the agent provided.
(Of course one could argue itīs a little sad that taking repsonsibility for an issue is worthy of a compliment note, but thatīs another story)