FlyerTalk Forums - View Single Post - Can confirmed hotel rate be changed by hotel?
Old Nov 29, 2003 | 3:01 am
  #14  
TropicalFlyer
Original Member
 
Join Date: May 1998
Location: Honolulu,HI, USA
Programs: UA 1K 3MM
Posts: 839
Update on situation:
The manager of the Westin Bonaventure called me and told me basically what the front desk person said. They have the right to change the guaranteed government rate if it goes up after the reservation is made. He kept telling me that I was told at check-in since there was a note in the computer to tell me. Well, I wasn't told and I didn't like that he implied that I was forgetting that I was told. I know when to cut my losses. The ironic part is that if I had been informed at check-in, I would not have been annoyed enough to complain over the $7 difference.

I just calmly logged on to spg.com and cancelled my remaining Starwood hotel stays and rebooked at other hotels.

TF

[This message has been edited by TropicalFlyer (edited Nov 29, 2003).]
TropicalFlyer is offline