Originally Posted by ryandc99

I am truly sorry for the frustration you experienced when the crew member shat his pants. I realize our passengers expect the airline to operate without people shitting their pants. We also know our passengers can and do understand flight
irregularities but it is our handling of the irregular operation that
makes the greatest and most lasting impression. Your description was a
good example of how a flight irregularity and lapse of service affects
our customers.