FlyerTalk Forums - View Single Post - Seasttle 4 seasons does not respect the do not disturb sign

Mar 24, 2011, 1:01 pm

#25

DillMan

Join Date: Sep 2005

Programs: AA EXP, AAirpass, & CK 2MM, MR Plat Premier, DL Plat, US Plat, UA RECOVERING GS

Posts: 2,620

Quote:

Originally Posted by Dirk1609

Something good has come of this

From Ben Trodd, Seattle four Seasons manager

"The request to not have your room disturbed when you had indicated this preference was indeed noted on your original email to me however in following our policy (as Dora communicated to you), we clearly went against your wishes as spelt out. With immediate effect we have now changed this policy and guest requests to not be disturbed will be observed. "

Thats a positive move for a near perfect hotel

So what about your $78 charge? Since you've communicated with the hotel as per your message above, I assume you included the charge issue? Since you neglected to address the outcome of that issue, should we assume it was legitimate?

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