Originally Posted by Dirk1609

From Ben Trodd, Seattle four Seasons manager

"The request to not have your room disturbed when you had indicated this preference was indeed noted on your original email to me however in following our policy (as Dora communicated to you), we clearly went against your wishes as spelt out. With immediate effect we have now changed this policy and guest requests to not be disturbed will be observed. "

Originally Posted by Dirk1609

"The charge to your room for parking was indeed an error caused by a lack of attention to detail upon your check-out. I believe you were correctly informed that you had no charges to settle at the front desk as you left us, and this was how your billing was set up. However a subsequent step was not followed and the charge was levied - this has been removed from your credit card immediately, and some remedial training conducted. "