Just spent 20 minutes reading out a mini-RTW F reward to the AE rep and was getting near the end only to be told that I cannot book a United flight from HKG-SFO on Feb 23, 2012 because it is too far out. This despite it showing up on the AE site(and awardnexus site's). I mentioned I saw it on the AE site only to be told the site was "broken".

Is this correct and I need to wait a few days or did I get a dud rep and I should just call back?