Originally Posted by
x712xdamx
First of all, sorry to hear about your story!
Don't mean to be an a** in any way. But following are my thoughts on this:
As per the link you provided above, I do find it somewhat "confusing", in regard to your situation.
But ultimately, it is still "your responsibility" to find out what it should be!
Further, you could've tried to talk to the CZ station manager to see if they could do something otherwise.......
....... Somebody please correct me if I'm a fool for this post, but charging $3,000 for an extra 60 pounds of luggage, for a $485 ticket seems absurd and maybe even illegal to me.
Yes, the $3000USD charge does seem absurd, but it is purely LEGAL!! Since the carrier gets to charge you for things that you utilize, as long as they follow their own guidelines!! But it is up to you whether you want to be charged with that or not, because it could be all avoided in the first place!!
Just some side notes:
Judging by the weight you quoted, it appears that among with the six of you (with 12 check-in luggages), the total weight was around 328kg!! (25x12=300, plus 28kg overage)
And when you average them out, it comes out about 27.3333kg per luggage. But both you and I know that shouldn't be the case, which means it was more likely to be that at least one of your check-in luggages which weighs close to or more than 32kg at that time.
Given the fact that the previous "maximum allowed" weight was 32kg per piece (and now reduced to 23kg) for the "trans-pac" segments on most carriers. I personally do find it is somewhat "interesting" in your case---- don't get me wrong, and like I said from the beginning, I don't intend to be an a** in here. But as a healthcare professional, I can see why most of the airlines reduce the amount of weight per piece besides the reason of ever rising fuel costs. It is also because of the cost of healthcare insurance and the rate where employees claim for "Work Comp" (--"Workers' Compensation", which can be found in US, but it does NOT exist in most Asian countries!). Please do bear in mind that the "Work Comp" system is NOT even working (in US) as where it should be, compared to when first introduced. Not to mention most Asian countries don't even have "Work Comp" in their healthcare systems!! This means
if an employee gets hurt from work, that person could probably be on his/her own!!
Further, as quoted from your story:
............. She double checks our reservation and weight allowance and swears its the 25kg. I asked if we could carry any of the checked bags on, given the ridiculous price and she said they were all too heavy "10kg max"... So at that point, I was thinking "my backpack weighs more than 10kg, this airline is ridiculous!"..........
I've known a numbers of flight attendants (FA) from Asian carriers, who so claimed that they constantly help passengers with their "over weight/ over sized" carry-on that was clearly over the limit from all aspect. To the point these FA got hurt on the job, but still work with the sustained injuries regardless....... and the "interesting thing" is that those passengers couldn't even lift their own carry-on up themselves, to put their own stuff into the over head bins!! So my response to these passengers is: "
if you can NOT put them up there yourself, don't even bother to carry them onto the flight!!"
Like said before, I am a doctor and I know injuries like such don't heal up just within a day or 2, and most of the patients (FA) just bear with the pain and continue to work!!!
Imagine if this happens to your love ones, how would you react??
So please be more
kind to them by showing your respect, for not packing so heavy-ly!!