Originally Posted by
Austinrunner
Did they give you an electronic travel certificate? I'm trying to figure out how they work and can be redeemed. Is it correct to assume that you can redeem it if you know the certificate number and PIN?
I found out tonight that all you need to know is the PIN. I followed the advice in the FAQ and got my ticket issued for a $25 change fee (new money) and a $50 throw away ticket that was deducted from the face value of the original ticket. All I can add to the FAQ is don't go to the airport to do any of this. Waste of time.