Originally Posted by
sbm12
CO's policy is that you pay the change fee in new money and you get a voucher for the fare difference. If you only had a $50 change fee and they simply deducted that from the voucher issued you got lucky at two levels.
They won't accept new money, they could only deduct $50 from the fare difference and refund me via TCV on the rest. I did insist on paying the $50 with new money so that the TCV would be easier to use, but they wouldn't let me.