My bad. The OP mentioned it was not through Expedia & I read it as being booked through Expedia.

His original post said that after he requested them to take the food that they did so. There was no mention of banging on the door, which implies a greater use of force. If they sent up security, might have been all who was available at the time.

BTW - if their attitude was worse after he contacted guest services, I don't think there's a reason to hide the name of the hotel. First, because then FTers will know if they ever use a 3rd party authorization form there they could run into some difficulties. Second because most times hotel improve after contact by guest services, not get worse. So they need to know that.

And I learned something today - 3rd party authorization forms. Never heard of them before.

Cheers.