Originally Posted by
kiam
Maybe you guys already knew this, and I am just the last one to know this sort of stuffs. My wife and I bought the ticket 10 days ago (IAH-FLL) at 380 each (pretty expensive for such a flight but we "have to" go there for some family reunion event. Yesterday, I decided to just check again and see if the fare is still that high, it turned out that for the same fare class (Q), same flight and time, the fare dropped to $307, which is more reasonable for this routing. So, I called CO, without any expectation to get anything back, but wanted to ask why the heck this is happening. They said since this is within 30 days from the purchase date, I am eligible to get the $73 back but need to be deducted $50. So, they refunded me in a form of TCV for $23 each.
I guess this policy has been in place for a while?
Is there somewhere I can read how this policy is spelled out?
Normally fare differences need to exceed $150 in order to see any refund, since most change fees are that much. Then again, maybe your IAH-FLL flight was in a different fare class, with a smaller change fee?
By the way, fares change. A lot. All the time. Without rhyme or reason (to those of us outside of revenue mgmt). But with so many posts, and as a frequent flyer, surprised you didn't know this.