FlyerTalk Forums - View Single Post - Making Reservations a PAIN on Delta's Web Site.
Old Mar 22, 2011 | 12:59 pm
  #15  
lwleedy
 
Join Date: Dec 2008
Programs: Delta Skymiles
Posts: 18
Response from Delta they didn't read what I sent

Here is Delta's response and my response to them. They didn't even read what i wrote. Thier response is below mine.

Did you read my email or just the first line? Your response has nothing to do with what I wanted to know. Please read the entire email.

Why can't I see all the flights and fares when I search for a flight. If you read my email you would have seen an example of what I was talking about. Let me say it again

For example last night I priced a flight I may have to take next month TPA to IND. I wanted to come home Saturday evening.
However no afternoon or evening flights show up at all. I then ran the Delta Desktop flight schedule program and found numerous late afternoon and evening flights. So I went to Expedia and put in the same parameters as I did on the Delta web site and was able to see pricing on an afternoon/evening return flight. Why don’t you list all the flights during the time period I specify? I know that I can see more flights if I choose to view by “Schedule” however I can’t see the price!!! I have to choose the departure time then go through all the steps then I finally see the price for the flight. Why can’t I see the price of the tickets at the same time?

Another example I tried to book a ticket and the return flight was not shown so I chose “Schedule” and booked a 6:30 flight. The cost was $900.00

I then chose another flight at 5:45 and it was 300 dollars cheaper. But, you can't find this out until you go through all the steps and screens.

Here is the question.
Why can't I view all flights and prices when I put in a date and time?

If you would like I have a WebEx account and can show you what I'm talking about.


If I can be of any assistance please do not hesitate to contact by any of the below means.

Thanks,
Lenny

Thank you for your e-mail to Delta Air Lines regarding fares.

There are several Online Travel Agencies and Consumer websites that post fares offered by various airlines. Since airline fares change with seat availability, there may be occasions when posted fares from these sources may not be accurate or current. Delta does not assume responsibility for any errors or outdated information published by these other sites.

For the most up-to-date and accurate fare information, please visit our website at delta.com.

We appreciate your selection of Delta and will always welcome the opportunity to be of service.

Sincerely,

Allwyn Gomes
Online Customer Support Desk
http://www.delta.com
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