recap >
http://www.annarbor.com/business-rev...-wreaks-havoc/
...hotel evacuated guests to a golf clubhouse that sits on a hill farther away from the ocean. Many guests slept outdoors last night on the clubhouse lawn and remain there this morning, awaiting authorization to venture back toward the beach.
...
...decided to close for the day and is offering guests refunds or transfers to other resorts.
http://www.hotel-online.com/News/PR2...sHualalai.html
...guests with reservations prior to April 30 are being contacted by the reservations team to make alternate arrangements, which include re-booking at a later date, or staying at the Resort’s sister properties on Lāna‘i and Maui, and other Four Seasons properties around the world.
other FS >
http://twitter.com/FSBoraBora/status/47351347841994752
http://www.huffingtonpost.com/jimmy-..._b_835389.html
...A bellman pushing a luggage cart stacked with fresh white towels made his way to higher ground.
Higher ground was a dirty cement slab, the foundation of a house that wasn't meant to stand. But the Four Seasons staff was there and then, so was a table with a table cloth, water, coffee, trays of warm banana and walnut breads, even linen napkins.
...They turned our evacuation into a garden party in the Hamptons.
...
The staff of the Four Seasons took a brilliant position, one that every customer service operation should consider. They acted like the tsunami was their fault. They apologized at every turn. They made what should have been a harrowing experience into the nicest picnic I've ever been on.
...
...a member of our rescue team, now disguised as a waiter, took our breakfast order. Even though he'd been up all night getting us to safety, he had a full shift ahead of him.
Originally Posted by
saville
Just came back from a 4-nights stay at Four Seasons Resort Koh Samui facing the worst and most devastating rainfalls this island has seen in a long time. This experience showed that true luxury goes far beyond as to what we usually associate with it like accomodation, service, food etc.
I must really compliment the management on how they dealt with the whole situation. While the island was out of electricity and fresh water supply due to broken waterpipes the hotel had its own water reserves, its own generators for power supply and managed to keep food supplies so that no shortages could be noticed.
Of course they couldn't do anything about the weather condition but they scheduled some extra indoor activities like spa teasers and cooking classes.
But the service supplied didn't stop there. When we were leaving the island Koh Samui Airport was a complete chaos with hundreds of tourists jamming the departure hall basically from wall to wall.
Hotel representatives did all the checking in process for us while we were waiting in the restaurant and then whisked us through security.
Last not least, in a letter given to us upon checkout the management apologized for any inconveniences and discomfort that might have fallen over us and invited us for a 2-nights complimentary stay in one of their villas.
Originally Posted by
Ericka
I was at the FS Nevis when hurricane "Erica" (no joke) came through. When the staff was sure it was headed in our direction, they strongly urged everyone to leave the island. They arranged our flights, transfered us by boat to St. Kitts (there was no Nevis airport at the time) and got us to the airport in time for the last turbo-prop out. It was the bumpiest flight I have ever been on.
While we were not forced to leave, we were told that if we stayed, we would need to fill our bathtubs with water and plan to use it for drinking, bathing, etc. for an indefinite period of time. No one chose to stay.
http://www.smarttravelasia.com/Tsunami.htm
Four Seasons Resort Maldives at Kuda Huraa, "survived the tidal impact without any loss of life or serious injuries," according to general manager Armando Kraenzlin. "The safe evacuation of all of guests was expediently arranged within hours following the surge [with the help of a chartered] private plane. Guests of Four Seasons were evacuated to Doha when Male International Airport resumed operations."
non-FS >
Originally Posted by
obscure2k
we were awakened early (6:00AM) by an announcement over the PA system that there was a tsunami warning. All guests were told to meet in the lobby by 7:30AM where we would be taken to higher ground. We were told to only bring necessary items; not baggage. All guests & staff were transported via school bus to the MKB maintenance facility, on the other side of the highway and up to 1500' above sea level. We were amazed when we arrived at our evacuation station to see a lavish breakfast buffet all set up...tables and chairs and TV sets all in place. There was a sound system so that the manager could make announcements and there was also entertainment. The staff distributed sunscreen.^
There were clean toilet facilities.
Around noon, the chefs set up for lunch. They grilled burgers, hot dogs. There were many varieties of cold cuts, salads and amazing desserts, along with soft drinks, fruit and juice.
Thankfully, there was no tsunami. Seeing the way the Mauna Kea Beach Hotel handled this potential crisis was awesome. They even brought in beds in the event we had to stay overnight. We were at the site for 7 hours. When we returned to the hotel the manager apologized for our rooms not having been made up (all of the housekeepers were along with us). He said that if we wanted our rooms made up and fresh towels they would be happy to accommodate us.
Originally Posted by
obscure2k
The tsunami was scheduled to arrive at 11:00. I don't know how other hotels handled the evacuation (except for The Prince. Same ownership and their guests and MKB guests were together.