Here's what happened yesterday at SFO Terminal 1.
I approached TDC in T1.
After using the magic light
TDC (Delena): Your last name?
Me: Printed on the BP
TDC: Your last name?
Me: Printed on BP and my ID that you have.
TDC: Your last name?
Me: Need help reading it?
TDC: Supervisor!!!!
2 striper comes in
TDC: This smart a$$ won't tell his last name.
Me (to the 2 striper): Can I have a comment card.
2striper leaves for a comment card.
Me (to the TDC): Smarta$$ right.
TDC: Yes smarta$$. You're acting like a 5yr old and will be treated as one.
2striper comes back with the card and 3striper.
Was back and forth with the 3striper up till I gave up my last name and was on my way.
It all took ~3-4 mins.
Can anyone answer the question, what do they do if person doesn't speak English and has no clue what TDC is asking?