Sure, if someone would tell me the Platinum Concierge's name or user id or their account number so I could check for call comments (provided there are any to reference), I'd be more than happy to get it straightened out on our end.

No firing squad, no hired assassins; just a bit of re-training. Promise.

Sincerely,

William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]