Originally Posted by
Tconrad2648
On Friday night 3/18/11 at 7:15 PM I landed from Mexico city and went to the global entry kiosk to clear customs. Instead on being waived through the CBP agend stopped me (& 5 others) telling us to wait in line. He told me he had to check our passport name against the name on the receipt GOES printed at the kiosk. Knowing it was fruitless to argue with a customer agent I asked for his supervisor who informed me "we have had several problems with people at the next checkpoint with irregularities so we are verifying everyone". ...? I said (in a calm voice) so you ar punishing the people that enrolled and the kiosk verifys our identity because someone bypassed the entire screening process? He had no answer. I called CBP in Atlanta today and still have no response. Did anyone else have similar experiences?
First of all, there is no such thing as a GOES kiosk or receipt. You mean the
GlobalEntry kiosk which generated the receipt. (GOES is simply the name of the web-based application system used for GlobalEntry and several other trusted traveler programs.)
Secondly, this process of checking passport against the kiosk receipt has been well documented over in the TS&S forum. It has been reported happening with increasing frequency at places such as DFW, ORD, and JFK. The explanation I received when I inquired was that some people were picking up discarded receipts off the floor upstairs and were trying to sneak through customs without being properly inspected. So, now they are checking every receipt against the passport to be sure it was issued to that particular individual.