<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by WestCoastFlyer:
William, an interesting reply as I just upgraded a Cash and Points stay last week (5 days in advance) via customer service for the Westin Seattle. The points were deducted from my account and I was given what I would consider an upgraded room at check in.
I'm happy with the outcome for me. However, it seems like everyone at Customer Service isn't playing by the same rules. </font>
That should be systematically impossible, but to bring some closure to the issue, I would be glad to take a look and see how this was done. If you can send me the confirmation number, I'll look into it further and come back to update the thread.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]