<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by WestCoastFlyer:
William, an interesting reply as I just upgraded a Cash and Points stay last week (5 days in advance) via customer service for the Westin Seattle. The points were deducted from my account and I was given what I would consider an upgraded room at check in.
I'm happy with the outcome for me. However, it seems like everyone at Customer Service isn't playing by the same rules. </font>
That was the same response I got from the first rep I spoke to. Maybe I should just keep calling until I find another willing rep.