Global Entry
On Friday night 3/18/11 at 7:15 PM I landed from Mexico city and went to the global entry kiosk to clear customs. Instead on being waived through the CBP agend stopped me (& 5 others) telling us to wait in line. He told me he had to check our passport name against the name on the receipt GOES printed at the kiosk. Knowing it was fruitless to argue with a customer agent I asked for his supervisor who informed me "we have had several problems with people at the next checkpoint with irregularities so we are verifying everyone". ...? I said (in a calm voice) so you ar punishing the people that enrolled and the kiosk verifys our identity because someone bypassed the entire screening process? He had no answer. I called CBP in Atlanta today and still have no response. Did anyone else have similar experiences?