Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,683
I don't call; I ask for the email address of the General Manager from the Marriott Elite Desk and send a polite request for upgrade consideration. This works for me; YMMV.