Flight/Origin-Destination: AC902 YYZ-TPA
Date: 16-Mar-2011
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? N/A In-Transit
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes. Easily saved me 30 minutes.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yup. Food and drinks were good as always.
Was priority boarding offered (if applicable to your status) and efficient? Yes. They started boarding earlier than normal (good choice for a child filled plane), and we pushed pretty much on time.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes to both. Meal orders were taken in the air by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour
How was the quality of all the meals? Great
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yup, constantly.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
A great flight.