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Thread: Offloaded and slapped with a change fee - Options?
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Old Mar 21, 2011 | 9:38 am
  #199  
HilFly
30 Countries Visited2M15 Years on Site
 
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,290
Originally Posted by sunrisegirl

Please don't take this the wrong way, but you've been very down on BA recently - are you sure that negativity wasn't put across in your query, particularly as you say you pressed the point?
Maybe BA have been giving him a lot to complain about recently.

Originally Posted by sunrisegirl

Rightly or wrongly when people ask in a certain way it doesn't always get the best response!
My vote is for wrongly. Customer service staff should be able to deal with any passengers in a polite, courteous manner, and to provide the same level of service to them all.
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