Just stayed at this property one night. On check out I was surprised with a $10 "Hotel Services Charge". No advance notice. Check out clerk pointed to a placard at the end of the registration counter - this covers free local and 800 calls, the water slide, etc. Check out clerk said she would refund it. Looked at my staement at airport (my mistake for trusting her), she refunded $8.96 of the $10.00 charge - she said the charge was to avoid nickel and diming the guest to death - just what she was doing. Why refund only part of the service charge? Very poor customer service in my opinion. No email address to contact the hotel manager on the reprinted statement.

------------------
Have passport, will travel...