Originally Posted by
dnkywhisperer
this is how i look for award tickets by searching one way, finding each leg at the price I want, than piece it all together.
However, often when you piece it together, the total will be inexplicably more.
E.g. simple US48/CA return. All segments at low, but pieced together it's 56,000 (how does it ever get to that number??).
Do it again off different computer/IP/browser, and it's 37,500.
Call and agent just says "that is what the computer spits out" (paraphrased) and won't fix it or explain how a simple RT with all segments in low be 37,500.
But, asking to be transferred to "manual reissue" the agent (grudingly) fixes it and the saved itineary online can be redeemed for the proper 25,000 (online) after all. (Big thanks to her... but, one should not have to call for almost every award booking just to fix the bogous DeltaMatic pricing given.)
It really seems that this consistent overpricing is there on purpose - to scam customers out of more SlyMiles than really due and to go directy against the SlyMiles program and award travel fare rules.