I've simply read posts till now but last Sunday's fiasco in PHX has motivated me to register. For PHX-YYC AC3509, UA had only 2 ticket agents and the StarAlliance Gold/AC E & SE/Exec Class line-up was closed. Needless to say it was a complete fiasco as UA has a flight at 7:35 p.m. to LAX. One of the agents was occupied for the entire time I was in the general line-up with 2 people (I arrived at 6:15 for 7:30 flight foolishly believing I could use my AC E status) until at 7:10 the other agent began pulling us out of line to get us booked, which caused a woman at the head of the line to verbally abuse me for not having arrived 3 hours before my flight.
Almost everyone in line with me (either ahead or behind) was either J Class or had AC E tags dangling from their bags!
Now this is PHX-YYC. We're not talking families taking a once-in-a-lifetime vacation given the prices in Phoenix. We're talking the Scottsdale $$ crowd. What is AC thinking?