Originally Posted by
foxtrot
Advised to call dining room for ordering meanls and hotel calls guest in room when ready to collect. Did so on first night of stay - ordered a quesadilla, and they called room when it was ready to collect. However, shortly after I started actually eating I was interrupted by the Front Desk who decided that they needed cash payment immediately for this ($10).
I've been staying at Marriotts for well over 25 years and I've never heard of this type of service - phone in and go pick it up yourself. Any Courtyard that has a restaurant will deliver meals as part of room service.
The above notwithstanding, at the time you picked up your meal, there should have been some kind of settlement (CC, cash or room charge). If the hotel forgot to do this, I can understand why they would have called. I don't understand why they demanded
immediate cash payment and "repossessed" the food unless there are some _major_ details that the OP left out of his/her story (which I think there are).