Anyone experiencing a negative change in room type from the one you reserved should call Hotel Customer Service, especially if the hotel in question does not notify you in advance of your arrival. Same for arriving with a confirmed reservation if they do not offer to walk you to another hotel.

They can be reached by phone toll-free at 1-800-328-6242 or by email at [email protected].

Sincerely,

William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]