Originally Posted by
foxtrot
. . . . By this time, I had more or less lost my appetite and desire to continue with this meal so I indicated that if that was the case, they should come up and remove it which they did. needless to say I was left feeling disaatisfied with the commitment to guest satisfaction and general approach to this issue.
So you're dissatisfied because you take a bite out the quesadilla and tell them to keep it?
As to the phone inquiry by the front desk which causes instantaneous anorexia. Yes, it is intriguing that the hotel asks for cash payment. The issue that requires clarifying is why the problem with payment when the room is secured by a CC. Sounds like the computer is showing no CC account or that the card is not secured for additional charges which means it could be a Marriott computer gliche or the CC company sticks a security hold on the CC. We've had that happen when traveling and for one reason or another the CC company flags our card. Just a guess on my part as you don't address any explanation by the desk for the reason for their inquiry.
Shakespeare might say " much agida about nothing".
Barry