FlyerTalk Forums - View Single Post - Interruption to Dinner to Pay for Meal Mid-way
Old Mar 19, 2011 | 10:16 am
  #1  
foxtrot
 
Join Date: Mar 2011
Programs: BA, AA, United, Marriott
Posts: 14
Interruption to Dinner to Pay for Meal Mid-way

Interested in thoughts on this experience. checked into a Courtyard hotel, for 4 nights, room package guaranteed by CC. Advised to call dining room for ordering meanls and hotel calls guest in room when ready to collect. Did so on first night of stay - ordered a quesadilla, and they called room when it was ready to collect. However, shortly after I started actually eating I was interrupted by the Front Desk who decided that they needed cash payment immediately for this ($10). So, I suggested coming down later or the following morning if that was the case. They called yet again within 5 minutes demanding I leave the meal and come down immediately to pay cash for the quesadilla. By this time, I had more or less lost my appetite and desire to continue with this meal so I indicated that if that was the case, they should come up and remove it which they did. needless to say I was left feeling disaatisfied with the commitment to guest satisfaction and general approach to this issue. Any similar experiences?
foxtrot is offline