Got this one yesterday....I knew the flight might be delayed when I got to the gate an less than an hour before and saw no bird.

I knew it would not be a smooth travel, when the first thing I saw when it got to the gate was a mechanic lift the engine cowling, while standing next to a case of engine oil.

On behalf of Delta Air Lines, I would like to extend my personal apology for the inconvenience you experienced as a result of the delay of Flight DL1316 on March 11, 2011.

In light of the current state of the economy, and in today's competitive airline industry, travelers expect the best value for their travel dollar. Delta strives to provide this value through a mix of safety, on-time performance, courteous and professional service, and a wide range of destination options. We want to make travel on us a convenient and trouble-free experience for our passengers and I am truly sorry we failed to do so on this occasion.

To demonstrate our commitment to service excellence and as a gesture of apology for our service failure, I am adding 1,000 bonus miles to your SkyMiles account xxxxxxxxx. These bonus miles and those earned on flights and through hundreds of partners can be used toward award travel on Delta, our 25 partner airlines, and at SkyMiles Marketplace, a new program where you can redeem miles for car rentals, hotel stays, merchandise, and more. Please visit us at www.delta.com/skymiles to verify your mileage balance and to gain access to all of our mileage redemption programs.

It is our goal to provide exceptional service on every occasion, and I hope you will provide us with an opportunity to restore your confidence. Your support is important to Delta, our Connection carriers and our SkyTeam partners. We look forward to your continued patronage and the privilege of serving your air travel needs again soon.

Sincerely,


Years and and a million miles ago, they used to send a real stamped letter along with 10k miles and 200$ vouchers without blinking an eye on mundane flight issues. But then again they used to have great ice cream sundaes.