I have been complaining through the Emirates hub feedback group, skywards, and directly to Emirates for months about the inability to book flex tickets online from many destinations. Up to now they have been completely clueless. Before I was able to book all tickets online. Now I have to go through a travel agency if I want to be sure to get a flex fare. I am done complaining now. With the recent events in Bahrain, I no longer care about using EK.