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Old Mar 18, 2011 | 10:13 pm
  #20  
yyzvoyageur
 
Join Date: Jul 2008
Posts: 1,849
Originally Posted by leandrorar
This means we have to use our open-your-account-anyware-for-free to open one in Indonesia?!?!
No such luck. From the IBC: Accounts in Indonesia cannot be opened until you have obtained registration documents from local regulators and are physically in the country for face-to-face verification. Credit cards can only be issued to those with resident status. So, Indonesians get a free Priority Pass membership with a lower relationship balance requirement than most other countries (about USD 57 000), and the rest of us just get subpar rates and outsourced/clueless customer service.

Originally Posted by ACORD
It is not outsourced per se -- HSBC are using one of their own offshore serice centres - most likely in Manila.
That's interesting. The last time I had an agent with a distinctly Malaysian accent; Indian before that. I find their service is hit-and-miss. I've said before: I don't care if the call centres are local or internationally outsourced as long as the agents know what they're talking about and have the authority to get things done.
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