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Thread: HSBC Premier vs CitiGold
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Old Mar 18, 2011 | 10:05 pm
  #19  
ACORD
 
Join Date: Mar 2001
Location: Shanghai
Programs: CX Diamond, HH Diamond, A-Club Gold, Hyatt Platinum, Shangri-la Jade, Intercon Gold Ambassador
Posts: 1,370
Originally Posted by yyzvoyageur
5. The Premier call centre seems to have been outsourced. I've had some trouble with some pretty clueless agents.
It is not outsourced per se -- HSBC are using one of their own offshore serice centres - most likely in Manila.
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