It's not that you have a BFF relationship with them and they will infirm you of the secret progress.

....the program did a faceplant

They already anounced it .... and did nothing

they made formal press releases.... and did nothing

they informed members that they qualified for this tier .... and did nothing

even chose a formal rollout date .... and did nothing

announced likely benefits .... and did nothing

It's now almost 6 months after the announcement, 5 months after the roll out date.

How is this not a flop?

I don't think the whole company is run like this.... but this looks like amateur hour.

The point that many posters are making is after announcement 6 MONTHS AGO, and it's a little too late for secret updates for only people in 'the loop'