Originally Posted by gobluetwo

I left my cellphone at a hilton a couple of months ago. I realized as I was on my way to the airport. Called immediately and they said they had it and would mail it to me. Great, I thought. I called the next day to confirm, and figured it was a done deal. A week later, still nothing, so I called back. Said they'd have to look into it. The next day, the manager emailed me asking how I'd like it sent (overnight, 2nd day, etc). I opted for 2nd day. Sure enough, it finally arrived 2 days later, about 10 days after my stay. Of course, on my next credit card bill, I see a random charge of $22 from the hilton. You got it - they charged me for the shipping. No indication in the email that they would do so, else I would have chosen a cheaper option. I emailed the manager back twice about that, but no response. I was annoyed.