I stand corrected (although it doesn't help that the page is long and confusing, and contradicts itself - says "only one piece" and you have to scroll down 3 PAGES to where is says, only one piece means only one piece, plus this, plus that...). And, looking at this in disbelief, because this makes it even worse - I clearly told the a*hole at the gate that I had a computer and cameras in the "huge and too heavy" hand luggage. Did he tell me to remove the computer (could have done it easily, it was in its own bag) or the cameras (one for me, one for my wife - an easy solution)?

NO. Although this was about half of the weight in my carry-on... he told me that since my carry-on was too heavy, I could choose between checking it in or not flying.

So, since I have been accused with overreacting, let me restate "my story" in simple terms:

A self-important Lufthansa employee decided to pick on me, *assuming* (not even knowing) my hand luggage was larger than allowed and too heavy, instead of offering me one of the easily available solutions, he cherry-picked the one rule based on which he could refuse his airline's service to me on a flight which was only 2/3 full, although (and I am sure he knew this full well) there was another rule, using which the problem could have been easily solved, and service provided. He went as far on his mission as to even cause the flight to be delayed, just to make sure he won his battle.

Now that's service with a smile!

Conclusion: a*hole wins battle "for LH", loses war (and a customer).

Simple as that.