Originally Posted by
Intira
they won't answer your email.
Also answer machine, when you call them.....
No customers service.
This is Thai airways, 4 Star<wow> they should be 3 star or less.
I am travel a lot almost every month International. I only fly with Thai airways, if I have to.
Most of them have no brain, sorry to say this. But, I have learn in so many ways with this airlines.
They need to go to school, how to be nice to customers also learn to be smart.
Welcome to FT
Intira and sorry that you have to start with such a negative post.
TG experiences can be frustrating, especially when things go wrong. They indeed never reply to emails. My experience is that you have to get hold physically of a person to have your problems resolved.
On the other hand they offer often good value for money, such as a decent F product for a fraction of the fare of SQ or LX. Take them for what they are convenient for you and leave them for the rest. This is Thailand.