Originally Posted by
ung1
Take a screenshot of anything that says flex, like another dummy booking with the same price, and send it to them.
This happened to me last year, and the different in miles made the difference (at that point) in getting status or not. And I ended up getting more miles than the difference between what was priced out and MMB.
Ok CS just confirmed I would get the flex tier on this trip. Let's see what happens post flight. Will update upon return.