Join Date: Aug 2007
Location: 15 minutes west of LHR, Stockholm, or somewhere inbetween.
Programs: BAEC Gold GGL, CCR, GfL, Mucci des Recherches des Consommations Exotiques.
Posts: 2,463
If he he/she didn't turn up for the flight (a no show), then there is no refund whastsoever.
If the PAX cancelled before the flight, then a small amount may be refundable, but that does not apply in this case.
The best bet, is for your friend to check his/her travel insurance, to see if it covers the reason for his/her 'no show'.
bjorns