I am a plat. Made a 2 night reservation. Uon check in, was told no upgrades available. No big deal. She offered an additional bonus since there were no upgrades. She seemed very apologitic. Warning bells should have gone off.

We were on a first floor room that was handicap accessible. No art work on the walls, Just two beds and a dresser. More like a Days Inn than a Westin.
But what they heck, we weren't going to be in the room all that much anyway.

Since there were 4 of us, we had a room with two double beds. I slept closest to the window. There were blinds rather than drapes. Since there was a really bright light outside our first floor room for the walkway, it was very, very bright in our room, even with the blinds closed.
Then the AC went on and off every few minutes. And it was blowing right on me as I tried to sleep. A brutal night.

Next morning, I waited in line as 3 groups ahead of me checked out. I asked for a room change, explaining why. Without a look, she told me that there were no rooms available.
When I asked about the rooms just checked out of, she told me that since I was on a points stay, the reservation automatically booked me in the lowest room available.
What??????? I thought I got a standard room. She told me that well, technically, but not the best standard rooms. When I complained, she told me that I was being unfair. She was quite indignant.

Wish I would have read the reviews here, as the ones complaining about the level of service, the quality of the rooms, etc. are spot on. Other than the location, this place has nothing going for it. Will never stay here again. A points stay isn't worth it and better value can easily be found if you are paying for it.