Join Date: Sep 2010
Location: used to be FRA, LHR and now FRA, TXL
Programs: BA Gold, FB Platinum, M&M Senator (thanks FB), HH Diamond, SPG Platinum
Posts: 250
In the case of this hotel, it seems to be new policy.
It is my third stay and had upgrade, Internet, breakfast and drink vouchers on previous stays.
But this time, got the same answer:
No Internet because of the upgrade from 3 different persons.
Manage at the end to get it but was told they were doing me a great favor.