FlyerTalk Forums - View Single Post - Points.com [Consolidated]

Mar 16, 2011 | 2:02 am

#114

Marathon Man

FlyerTalk Evangelist

Join Date: Nov 2002

Location: BOS, MHT

Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt

Posts: 10,062

As I have quoted in numerous threads about Points.com, they are horrible to deal with and should be avoided.

http://www.flyertalk.com/forum/miles...ot-joking.html

http://www.flyertalk.com/forum/miles...oints-com.html

http://www.flyertalk.com/forum/miles...-zip-code.html

http://www.flyertalk.com/forum/miles...nd-2005-a.html

http://www.flyertalk.com/forum/miles...-com-saga.html

http://www.flyertalk.com/forum/s-p-m...dishonest.html

coup de grâce:

http://www.flyertalk.com/forum/ameri...-per-mile.html

Feb 2011 one:

http://boardingarea.com/blogs/thewan...ive-ever-seen/

Nonetheless, every once and a while, a new thread pops up in here about their terrible service.

Here is a boilerplate for an old letter many of us wrote to many then-discovered email addresses for employees at the company, citing reference to one employee who avoided us at all costs during a long ago promotion... Maybe it still has use today. Maybe some of the email addresses are still good, as it was CCd to all personnel listed herein. At the time it eventually did result in a successful outcome as they had no choice but to respond and solve the issues. You gotta push it with these sorts of people!:

From: XXXX
Sent: Wednesday, January 05, 2005 10:23 PM

To:
[email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]

Subject: FW: Converting with AA Bonus Immediate attention required

Dear Management and Board of Directors of Points.com:

I participated in your promotion with Ebay Anything Points last June. I have been trying to get the last of my miles to post since last summer. The bonus was offered by your company, so we are not dealing with a third party here. If you will review the correspondence below with Lissa Romano you will see that I sent numerous messages inquiring about the miles. I was mostly ignored by Lissa and your company. I am appalled that you would not post miles that are legitimately mine. I am very upset about the amount of time I have had to spend to get miles due from the various vendors in this promotion and the miles due from points.com to double them. I would estimate I have at least 40 hours invested in just trying to get the bonus miles to post.

It is absurd that Lissa has taken at least 3 lengthy vacations during this fiasco. She didn't have the courtesy to respond to my numerous messages, she never called, she didn't assign the duties to a coworker in her absence and she resolved nothing.

And I am a paying customer to points.com!!! I am beginning to question your company's sense of ethics, your regard for the customer and your lack of follow though. Please respond to me with a fair and equitable solution to my problem in light of how much of my time has been abused.

I thank each of you in advance for your consideration.

Sincerely,
XXX

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