Originally Posted by
junpy
I would like to know if someone else apart myself has had such a bad experience with Platinum Liasoin.
Last year due to personal reason I could not travel for three month. I tried to recuperate in the end of the year and in January I wanted to check if I managed to keep the platinum status as there was no indication of it in my profile. Chatting with the platinum they were very kind to check and they told me I reached 28 stays. When I sent an email to them to receive their confirmation that my profile would have been uptodate. They told they they rechecked and double promotion were wrongly calculated and I reached 24 nights rather than 28. Anyway as a commercial gesture they would have kept me into the platinum level.
I was very happy and I congratulate with them with the service. Since then I tried to book as much as possible with Sheraton. In March I discover I was downgraded to Gold.
Despite my several emails the answers were absolutely rude letting me feel like I was counting zero and that they do not give a damn if I was keeping on booking with Sheraton or other chains (I am Plat with BW and Gold with Hilton). When you spend more than one month per year in a hotel chain you should expect to be treated as at home if this is not happening probably SPG has enough customers and does not need frequent guests into their hotels.
Does anybody had such a bad experience?
do you still have the copy of your email from them saying even thou you only had 24 Stays that they will grant you Plat status till 2012?
you are kidding I hope that Plat with BW is worth anything, Gold with HH is handed out like lollypops at a barber shop. And had you gotten the Amex SPG CCs that would have been 4 stay credits right there or do you already have both and they are counted as part of the 24 which means really 20 stay credits and if done via 2 x 1 then you had all of 10 stays
Also you werent traveling for 3 months but are there any *W Hotels near where you live if yes you could have done 4 mattress runs checkin and not even sleep over
If you still have the email then I woudl expect SPG to honor it, if you dont and they cant track it down well its He Said, She Said and I wouldnt expect anything
I dont know what you use to grade what a Valuable Customer is but Ive been Plat for a # of yrs now and I dont consider myself to be a Valuable Customer in *W eyes, now if you are having bills that are in the $100s or $1000s per stay then yes Id say that you just might be a Valuable customer but with being a BW Plat some how I dont think that is the case